Frequently Asked Questions (FAQ)

Bottega La Fer specializes in crafting exquisite jewelry that embodies Italian artistry and heritage. Our pieces are meticulously designed and handcrafted to showcase timeless elegance and sophistication.

Our return policy allows for exchanges or returns within 15 days from the date of delivery for items with defects or errors in measurements caused by the online store. Please refer to our Return Policy section for more details on the process and conditions.

To initiate an exchange or return, please contact our customer service team within the specified timeframe. Provide details of the issue and order information, and our team will guide you through the process.

If you receive a defective or incorrect item, please contact us immediately. We will assess the issue and provide instructions on how to proceed with an exchange or return, ensuring that you receive the correct item or a refund.

Custom-made or personalized items may not be eligible for return unless they are defective or incorrect. Please contact our customer service team for assistance with any issues regarding custom-made or personalized items.

Refunds are typically processed within a few business days after we receive the returned item and verify its condition. Please allow additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please contact us for more information on international shipping options and rates.

Yes, you can track your order using the tracking information provided in the shipping confirmation email. If you have any questions or concerns about your order status, please don’t hesitate to reach out to our customer service team for assistance.